“A real bonus for our customers”
Every year, hundreds of customers complete a course at Ceratizit’s training center for cutting tools in Tianjin. The ideal tool for each customer application is determined on the basis of practical trials.
Ceratizit’s Tooling Academy in Tianjin, 100 kilometers southeast of Beijing, is much more than just a training center. Tests, practical trials and discussions are the order of the day here. It is the birthplace of good ideas for an ideal machining strategy. Above all in sectors in which speed, precision and efficiency are of the essence in machining operations, such as in the automotive industry. Or where workpieces that are particularly difficult to machine are processed, such as in the aerospace industry. And it is also a place where people work on solutions that regularly lead to new or enhanced tools. Johannes Duller from Austria has been working in Tianjin since 2012. For a year now, he has been heading up the Tooling Academy and is responsible for sales on the machining business side of CB Ceratizit. Several times a year, Duller organizes training courses for dealers who sell cutting tools on behalf of Ceratizit. In addition, staff from larger customers regularly receive training at the Tooling Academy. Duller: “These training courses are a real bonus for our customers.” Because operators of cutting machines receive no formal training in China, the machining specialists from CB Ceratizit are also able to provide basic knowledge about machining in these courses. Duller: “But our day-to-day business lies in the practical trials.” This means that if a customer has a problem with their machining process, the staff at CB Ceratizit examine the workpiece and the material used. On the basis of the practical trials and the subsequent simulations, they are able to make practical tooling recommendations or to develop and build a custom tool.